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OPEN SOURCE SUPPORT

YES, IT EXISTS!
Quansight can provide the support you need to fill the gaps between open source software and the support provided by commercial software vendors. We employ key open source contributors and community managers who have the expertise, insights and relationships with open source projects to fill the gaps. 
THE PROBLEM WITH OPEN SOURCE
Open Source Software is invaluable. It provides many commonly required features and functionality in ready-to-use packages which allow developers to concentrate their efforts on their unique value creation. And one of the most amazing things about open source software is that millions of really talented developers create it on a volunteer basis and license it to the world at no cost.
 
So what’s not to love about open source software? Well, there are is one thing. The developers who contribute to open source software projects are motivated to create something new and useful and give it to other developers to use. Unlike commercial software vendors who have the goal of making a profit from their software, open source communities are less motivated to provide services like training, customer support calls, etc. 
HOW TO GET SUPPORT
What you need to make open source software the ideal solution for your business is expert support. Quansight's Open Source Support service provides your team with the expertise they need through an easily manageable, 3 tier support structure.
 
The open source community does a great job of providing ready answers to common questions through sources like stackoverflow.com. But where do you turn when you run into a more difficult problem that has not been addressed in public resources or is unique to your situation? This is where Quansight Open Source Support steps in.
ANSWERS TO LESS COMMON PROBLEMS
LEVEL 1
Whether it’s an undocumented feature, a work around to known bug or just a tricky problem to solve, our experts will track down the answer and get it to you within 2 hours (during business hours). A nominal number of these questions from your team are included in your open source subscription.
SOLUTIONS REQUIRING ADDITIONAL WORK
LEVEL 2
If your question or bug fix takes us more than 2 hours to resolve, we will send you a proposal of the work required to get your solution including an estimate of the time and cost involved. If you approve the proposal, we’ll get it done.
NEW FEATURES IN OPEN SOURCE SOFTWARE
LEVEL 3
You may find that you need a new feature or a custom version of an existing feature. Typically these require substantial work and goes beyond what the Level 2 retainer will cover. If the solution to your problem requires substantial development work, we will provide a statement of work and cost estimate for getting the solution you need.
Connect with us to talk about getting the open source support you need.